Employee Development Specialist - Business Services Group - Houston, TX

Position: Employee Development Specialist - Business Services Group - Houston, TX

Job ID: 143461

Location: US-TX-Houston


Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.


We are searching for an Employee Development Specialist - Revenue Cycle - someone who works well in a fast-paced hospital setting. In this position, you’ll participate in the design, development, implementation of Revenue Cycle training programs and education projects as to enhance the competency, performance and professional development of all non-clinical revenue cycle staff and Management. Additionally, you’ll train employees who participate in appointment scheduling, registration, charge capture, billing and collections, customer service, and other similar process that support Revenue Cycle – both Hospital billing and Professional billing.


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Responsibilities :

  • Participates in the development and maintenance of a Revenue Cycle Education Program that outlines the Revenue Cycle strategies, roles, processes and tools to support ongoing Revenue Cycle education and training 
  • Participates in the development of Revenue Cycle Education and Training (RCET) strategies, processes, and tools, including but not limited to, classroom, computer based training (CBT), multimedia and/or other forms of training delivery 
  • Participates in the ongoing maintenance and revision of the RCET program, including but not limited to, updating training documents to reflect current business processes, updating training documents to reflect policy and procedure changes and updating training materials to encompass application functionality due to upgrade or enhancements 
  • Documents training initiatives to include attendance, competency testing scores and any follow up actions in the approved locations 
  • Ensures training programs are scheduled and implemented using relevant learning activities, group and individual exercises to promote an interactive learning environment 
  • Delivers structured and customized training and development programs for the non-clinical Revenue Cycle employees throughout the organization 
  • Responsible for conducting ongoing management and staff training programs to ensure competency requirements are met for all job functions 
  • Ensures the coordination of training class dates and times and securing of the appropriate training location 
  • Provides new employee orientation
  • Delivers structured training customized to the employee’s specific job function 
  • Ensures competency testing is completed and an action plan is in place for noted deficiencies 
  • Responsible for conducting/participating in training programs for all newly hired employees to ensure competency requirements are met for all job functions 
  • Responsible for coordinating new hire training with the hiring manager 
  • Actively participates on various organizational and departmental committees and teams 
  • Participates on relevant quality or process improvement teams to meet team objectives 
  • Works with the team to ensure that the appropriate training material and delivery method have been approved 
  • Acts as the communication link between various teams and projects to ensure consistent information is being shared with all team members




  • Bachelor’s degree 
  • A minimum of three (3) years relevant work experience or two (2) years Revenue Cycle experience 
  • A minimum of one (1) year of experience in training and development (program design, development, presentation and development)






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