Ambulatory Services Representative II-The Woodlands Hospital-Outpatient Clinics (Mon-Fri 9a-5:30p)

 
Position: Ambulatory Services Representative II-The Woodlands Hospital-Outpatient Clinics (Mon-Fri 9a-5:30p)

Job ID: 143773

Location: US-TX-The Woodlands

Department: WOO ORTHO/SPORTS MED PT

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: Monday-Friday 9a-5:30p

About Texas Children's Hospital

Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston, opened its doors in April 2017. Located in one of the fastest growing areas in north Houston, the hospital, which has a staff of over 600, has already provided thousands of patients with specialty care closer to home. The outpatient building, which opened in October 2016, includes 72 exam rooms and clinics for major pediatric specialties including cancer, cardiology, allergy/immunology/rheumatology and diabetes/endocrinology. The hospital’s inpatient building features the area’s only dedicated pediatric emergency center with 25 patient rooms, 32 acute care beds, four operating rooms, 12 radiology suites and 28 critical care rooms.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for an Ambulatory Services Representative II - someone who works well in a fast-paced hospital setting. In this position, you’ll provide excellent customer service as the first contact for patients, providers and staff accessing ambulatory clinics. You will expedite the outpatient check-in and check-out processes by reviewing appointment status, using electronic appointment system to view information regarding appointment, insurance, and history. Additionally, you will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. You will also secure the financial integrity of the patient’s account by verifying benefits and obtaining referrals, authorizations and pre-certifications.

 

Think you’ve got what it takes?



Responsibilities :

  • Work in admission/check-in/welcome desk, PAR's, registration, past pending
  • Insurance authorization/collecting cash and deposits
  • Coordinates schedules
  • Oversees charge entry, billing and reconciliation
  • Provides customer service/communication
  • Performs other job-related functions
  • Acts as Flowmaster/provides room management


Qualifications:

    • High School Diploma or GED

  • Two (2) years of experience in customer service

  • Healthcare and/or pediatric experience preferred

  • Knowledge of medical terminology, insurance terminology and customer service concepts

  • Ability to communicate effectively, both oral and written

  • Good interpersonal skills, organization and problem solving skills
  • Good time management skills
  • Ability to provide excellent customer service skills
  • Ability to operate a personal computer and software efficiently and operate general clinic equipment
  • Bilingual in Spanish/English preferred



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