Director of Ambulatory Services (Main Campus)- 8a-5p

Position: Director of Ambulatory Services (Main Campus)- 8a-5p

Job ID: 143791

Location: US-TX-Houston

Department: Ambulatory Leadership

Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a-5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Director of Ambulatory Services – someone who works well in a fast-paced setting. In this position, you’ll plan, direct, and maintain activities that promote Texas Children’s mission and philosophy in Ambulatory Services. You’ll be responsible for setting policy associated with the job’s purpose and essential responsibilities. In addition, you will supervise Managers and Assistant Directors in Ambulatory Departments.

Think you’ve got what it takes?

Responsibilities :

  • Direct departmental operations to ensure the delivery of safe, high quality, age-appropriate, care and/or service within a family-centered care environment, as measured by patient satisfaction scores, patient complaints, performance improvement indicators, regulatory compliance and new programs/initiatives
  • Assure the delivery of cost effective care and/or service, as measured by variance analysis reports, technical billing and professional billing, revenue enhancement/expense reduction, billing documentation audit reports
  • Ensure the creation of a work climate that fosters physician and employee satisfaction and organizational commitment through regular interaction with service chiefs and clinic managers, as measured by employee survey results and turnover rates
  • Develop and implement department priorities that enhance the organization's strategic plan, achieves agreed upon outcomes, and specifically advances evidenced-based practice and patient safety, as measured by outcomes, evidence incorporated into practice, and improvements in processes to enhance patient safety, PI initiatives, efficiency and improved trends and benchmarks
  • Ensure the provision of effective training and development opportunities for staff and leaders to continually improve departmental and organizational performance and develop talent to ensure ongoing departmental success and growth, as measured by improved individual, team, and departmental performance and a talent management plan
  • Lead, participate, and collaborate on interdepartmental teams, work groups and committees that support organizational priorities as measured by outcomes achieved
  • Completes timely performance appraisals for direct reports
  • Reports financial performance monthly
  • Conducts appropriate investigations and follows-up on individual and patient complaints
  • Submits performance planning documents, ongoing planning materials, action plan and department goals


  • A Master’s degree in Healthcare Administration, Nursing, or Business Administration within 6 months of hire date
  • Five (5) years of experience in an Ambulatory setting including 5 years of management/leadership experience
  • Knowledge of healthcare market and healthcare administration including clinic operations, finances, and managed care
  • Ability to collaborate, communicate, and negotiate effectively
  • Demonstrates project management skills and the ability to work with people at multiple levels of the organization
  • Skills associated with healthcare business principles are preferred

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