Epic Analyst II - MyChart and Web Builder

Position: Epic Analyst II - MyChart and Web Builder

Job ID: 144209

Location: US-TX-Houston

Department: IS - Systems Integration

Talent Area: Information Services

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: Days

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.    


We are searching for an Epic Analyst Level II concentrating on MyChart coupled with experience using Web Build – someone who works well in a fast-paced multi-hospital setting. In this position, you’ll support all phases of a system implementation or upgrades and provide production services such as recommending improvements to strategy, system usage, or process through the application of business and technology skill sets. All of these functions will be in the Epic application MyChart including experience with Web Build. Would be great to also have a working knowledge of Open/Direct scheduling, Fast pass, and e-Checkin.


This role reviews, analyzes, and modifies programming systems including configuration, testing, debugging, and documenting Epic MyChart applications. Additionally, you will consult with customers to identify current operation procedures and to clarify program objectives. Other responsibilities include workflow administration, data management and performing minor modifications to the application. You must be familiar with Web Build to help adjust what parents and patients see when they log onto our system to relay accurate information. 


You must be technically proficient with Epic MyChart, and have utilized Web Build before. Communication with internal customers will be a key component as well, as you will be talking with the staff in clinics, physicians, people in marketing, and others.  You will be joining a small team that works well together. This role is based on-site at the hospital in our Feigin building. 


Think you’ve got what it takes?

Responsibilities :

  • Identifies system or application needs for Epic MyChart
  • Analyzes current business practices, user needs and work flow processes
  • Documents the current as is & to be business processes
  • Performs vendor analysis and makes recommendations
  • Investigates alternative solutions, including feasibility studies using results from vendor analysis/evaluations
  • Establishes project governance and facilitates Steering and Work team meetings
  • Updates/tracks project implementation plan
  • Develops, schedules and facilitates test plans for software, network, integration, user acceptance and parallel usage in Epic MyChart
  • Prepares and implements procedures for downtime, end-users, production, and help desk
  • Develops training programs and materials/documentation for all user types
  • Obtains user acceptance/sign off based on functional and performance requirements
  • Prepares accurate and timely status reports for management
  • Demonstrates efficiencies of the new system and provides feedback to teams
  • Facilitates design analysis with users to determine configuration for the user interface
  • Specifies the design decisions in an accurate and testable manner for developers and database analysts
  • Identifies and documents the data sources, recipients, and interfaces that need to be developed to support data collection and maintenance (including data conversion requirements and how start-up data will be collected for implementation)
  • Assists with the design of user procedures
  • Analyzes business use of existing systems to identify problems to be resolved and defines system applications or process improvements.
  • Recommends modifications to application design or current procedures to maximize advantages of existing resources
  • Coordinates the upgrade schedules with vendors and/or users across the Integrated Delivery System
  • Assists with upgrade testing
  • Analyzes impact on users and determines if additional training is required
  • Communicates with vendors to address problems and resolutions
  • Schedules sessions with users to view new systems and upgrades
  • Incumbent is on call 24 hours a day, 7 days a week


  • High school diploma or GED
  • Bachelor’s degree preferred
  • 7 years of experience in computer science, business administration, healthcare administration or nursing is required
  • Hospital information systems experience preferred using Epic, MyChart, and Web Build
  • Bachelor’s degree will substitute four (4) years of work experience. Master’s degree will substitute for two (2) years of work experience
  • Up to two (2) years of clinical patient care and/or clinical research experience may substitute for up to two (2) years of information systems experience on a month to month basis
  • Knowledge of current business practices and technology systems, interfaces, and standard healthcare software
  • Familiarity with a variety of hardware and software environments
  • A working knowledge of the healthcare industry is also required
  • May be expected to write documentation to describe installation and operation procedures
  • Familiar with relational databases and web deployed applications
  • Basic knowledge of the technology that the incumbent will be directly involved with
  • Knowledge of project management and planning, process mapping, group presentation, written and verbal communication, analytical, and organizational skills, ability to analyze the functionality of systems and their fit with specifications
  • Key skills are observation, curiosity, communication and patience
  • Ability to troubleshoot basic problems and recommend appropriate action is required
  • Ability to use and apply Epic application analyst skills for MyChart

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