Manager of Business Operations - Acute Care

Position: Manager of Business Operations - Acute Care

Job ID: 145112

Location: US-TX-Houston


Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Manager of Business Operations – someone who works well in a fast-paced setting. In this position, you’ll manage and lead the daily business and personnel activities and to provide administrative support to the Director. You will be responsible to carefully scrutinize all assigned financial reports and determine appropriate operational adjustments to assist with meeting departmental and hospital fiscal goals. You will also actively collaborate with the Director and Medical Service Chief and/or other key stakeholders to ensure the delivery of optimal quality care in a cost effective manner, within a family centered environment and ensure compliance with CMS billing regulations. Lastly, you will collaborate with department leadership to develop and maintain a performance improvement infrastructure, assist with program development and maintain interdepartmental relationships.

Think you’ve got what it takes?

Responsibilities :

  • Provides operational coordination. Manages inpatient and outpatient business operations, including referral management, scheduling, authorization, charge entry and billing practice, denial management and reimbursement
  • Develops and monitors budget
  • Demonstrates accountability for cost-effective management of resources while ensuring the department achieves patient care goals
  • In collaboration with leadership team, reviews and refines business operation goals and specific charging strategies in order to ensure optimal reimbursement and compliance with regulatory agencies
  • Establishes staffing roles, schedules and productivity guidelines according to patient needs and budget
  • Ensures the on-going review and development of process improvements for ensuring patient safety, efficient patient flow, workflow, and customer/employee satisfaction
  • Coaches and develops staff using the performance management system
  • Ensures that Joint Commission requirements specific to your department are fulfilled but also understand the linkage between your department’s requirements and those of the integrated delivery system


  • Bachelor’s Degree
  • Master’s Degree is preferred
  • 3 years of business operations or experience in a healthcare environment (i.e. hospital, outpatient clinic or physician practice)
  • Experience in a leadership role is preferred
  • Experience in pediatrics is preferred
  • Budgeting principles, strategic planning and Data analysis
  • Performance improvement concepts
  • Computerized applications including MS Word, Excel, PowerPoint (Epic and Mediserve preferred)
  • Supervisory/leadership principles
  • CMS billing regulations
  • Clinical specialty (preferred)

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