Business Application Analyst for the Health Plan

 
Position: Business Application Analyst for the Health Plan

Job ID: 145120

Department: TCHP IS SUPPORT

Talent Area: Information Services

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for a Business Application Analyst – someone who works well in a fast-paced managed care setting. In this position, you’ll be responsible for understanding the business and business requirements in relation to applications, reporting, and processes of our Health Plan. You will be working with the business to clarify requests and interpret needs. Lastly, this position includes significant or complex system configuration, report design, data analysis and issues resolution.

Ideally we are looking for a business analyst with strong skills and two to five years of experience. You are going to gather requirements from clients, and help them directly or assign resources that will solve their requests for needs. Experience with SQL, healthcare, MS Team, and Agile methodology will be helpful but not required. If you are great at handling support issues and gathering requirements that’s where we need you most.  This role will be based in our Health Plan location which is at 610 and Bellaire Boulevard just south of the Galleria.

Think you’ve got what it takes?



Responsibilities :

  • Supports business staff with application questions and issues
  • Supports external users with setup and application errors related to business applications
  • Monitors error logs and reports and researches errors resolving issues where possible
  • Supports business staff with application questions and issues
  • Supports external users with setup and application errors related to business applications
  • Evaluates business procedures and problems for process improvement
  • Supports projects, applications installation, and quality assurance
  • Performs business, configuration, and process analysis and identifies improvements
  • Develops and implements yearly quality and service level objectives to enhance IS services and value, adjusting as needed, as evidenced by quarterly reporting


Qualifications:

  • 4 years of experience in information systems
  • A Bachelor’s degree in computer science, business administration, or healthcare administration may substitute for the experience
  • H.S. Diploma or GED
  • Knowledge of technical and business analysis
  • Knowledge of Microsoft technologies, troubleshooting application issues and errors with SQL Server experience
  • Knowledge of the healthcare industry in general and specifically of the health insurance environment is preferred
  • Familiarity with a variety of hardware and software environment
  • Knowledge of T-SQL and database designs
  • Process mapping
  • Perform troubleshooting and recommend appropriate action
  • Apply application analyst techniques


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