Front Office Specialist II - TCUC Austin Westgate - Per Diem

Position: Front Office Specialist II - TCUC Austin Westgate - Per Diem

Job ID: 145545

Location: US-TX-Austin

Department: TCUC Austin - Westgate

Talent Area: Clerical

Full/Part Time: Per Diem

Regular/Temporary: Regular

Shift: 4:30-11:00p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Front Office Specialist who can thrive in a fast-paced urgent care environment. In this position you’ll coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into system, and transmit accurate claims.

Does this sound like the job for you?

Responsibilities :

  • Demonstrates Creating SMILES philosophies to patients, families and co-workers 
  • Greets patients and visitors upon arrival utilizing Service with HEART philosophies 
  • Assists patients with check in/check out 
  • Answers telephone within six rings and directs calls 
  • Assesses patient’s eligibility for referral by verifying coverage with payer prior to initiating referral 
  • Documents eligibility in patient medical record 
  • Notifies provider when no provider in network is available 
  • Reviews billing information 
  • Enters hospital charges into EPIC with 100% accuracy and within timelines established by practice 
  • Balances payments received daily 
  • Verifies accurate patient demographics information with each visit and enters into medical record and billing system 
  • Verifies and collects correct co-payment with 100% accuracy 
  • Collects payments due in the form of cash, checks and credit cards 
  • Schedules appointments and accommodates walk-ins 
  • Collects and disseminates mail and deliveries 
  • Files, archives and retrieves medical records 
  • Maintains confidentiality of patient information by following policy and procedure and practice protocol


  • High School diploma, GED or equivalent 
  • Minimum of two (2) years related experience in a clinic setting. 
  • Bilingual in Spanish / English preferred.

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