Family Advocate

 
Position: Family Advocate

Job ID: 144587

Location: US-TX-Houston

Department: FAMILY ADVOCACY

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 3:00p-11:30p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture atinfinitepassion.org.

Summary:

We are searching for a Family Advocate – someone who works well in a fast-paced setting. In this position, you will advocate for the needs of patients and families while within the system by facilitating open communication between families and staff, addressing issues, and concerns.

 

Think you’ve got what it takes?

 

 



Responsibilities :

  • Communicate with patients and families to proactively identify issues 
  • Promote customer satisfaction in assigned service area 
  • Handle patient satisfaction issues and concerns 
  • Assume on-call duties after hours 
  • Work with other Hospital departments and community resources 
  • Document daily work and provide appropriate reports 
  • Enhance professional growth and development

 

 



Qualifications:

  • H.S. Diploma or GED 
  • 1 year of experience in a health care clinical setting 
  • Training and experience in patient relations, public speaking, and cultural diversity awareness preferred 
  • Bachelor’s Degree preferred

 

 



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