Financial Counselor

Position: Financial Counselor

Job ID: 145998

Location: US-TX-Houston


Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Financial Counselor – someone who works well in a fast-paced setting. In this position, you’ll responsible for completing insurance verification on all new admissions assigned by the Manager or Director, and for ensuring that all assigned inpatient/outpatient visits contain complete and accurate demographic and financial information.  It will be your responsibility to determine the primary, secondary, or another payer. You will assist with the application process for government or other financial assistance programs. Lastly, you will be responsible for documenting ongoing authorization coverage from the third party payer by working on a daily basis with the Care Managers and/or Social Worker and other healthcare providers.


Think you’ve got what it takes?

Responsibilities :

  • Performs insurance verification, determines primary, secondary, and tertiary payers and follows up on Meets with the family regarding their financial status to determine potential assistance for third party coverage in a timely and sensitive manner. Inpatient and outpatient accounts throughout the entire course of treatment
  • Adheres to the Hospital’s contractual guidelines with insurance companies when obtaining initial or continuing authorization for services
  • Effectively communicates with the Care Manager or Social Worker to facilitate timely compliance in providing necessary information for authorization
  • Refers any problem or issue to the Manager or Director to discuss with Care Management.
  • Makes every effort to minimize the loss of reimbursement for both inpatient and outpatient visits by securing coverage prior to discharge (unscheduled admissions) or during the patient’s visit
  • Maximizes the efficiency and accuracy of the collection process on scheduled patients
  • Participates in the department’s process improvement program
  • Provides required documentation in the patient’s chart, including signed forms such as general consent, information release, advanced care directives, and other documents required by JCAHO and other regulatory bodies, and obtains required signatures


  • High school diploma or equivalent
  • Two years of related experience.
  • Bachelor’s Degree with an emphasis in Business is preferred
  • Must possess excellent verbal and written communication skills since they have direct contact on a daily basis with families, members of upper management, physicians/other providers
  • Knowledge of how managed care plans work and the requirements for insurance coverage

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