Communications Center Operator I - Medical Center (All shifts)

Position: Communications Center Operator I - Medical Center (All shifts)

Location: US-TX-Houston

Shift: All Shifts

About Texas Children's Hospital

Texas Children’s Hospital Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Communications Center Operator I – someone who works well in a fast-paced setting. In this position, you’ll answer and direct incoming and outgoing telephone calls, place pages, process emergency procedures and maintain telecommunications-related records.


Think you’ve got what it takes?




Responsibilities :


  • Answers calls promptly and listens carefully to caller.
  • Completes page requests to hospital staff as appropriate.
  • Connects calls to requested extension, department or individual as quickly as possible.
  • Provides patient information to callers as allowed under hospital policy and federal and state regulations.
  • Determines where the caller needs to be directed if they are unclear, by using non-threatening inquiry techniques.
  • Queries the appropriate system for desired name, department or other information.
  • Processes long distance calls for certain departments.




  • High school diploma or GED required.
  • Experience in a healthcare environment preferred.
  • Bilingual English/Spanish is strongly preferred.



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