International Patient Coordinator - Bilingual Arabic Preferred

 
Position: International Patient Coordinator - Bilingual Arabic Preferred

Job ID: 146278

Location: US-TX-Houston

Department: INTL PATIENT SERVICES

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a-5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for an International Patient Coordinator - someone who works well in a fast-paced hospital setting. In this position, you’ll be responsible for coordinating and managing the care of international patients across the continuum of care, and ensuring optimal outcomes that address quality, service, patient and family satisfaction, and cost effectiveness. Your role will include a combination of factors related to referral, case assessment, financial clearance and payment, transport, treatment, plan of care, follow-up, and related social/cultural considerations.

 

Think you’ve got what it takes?



Responsibilities :

  • Manages the coordination of care for each international patient including medical and financial clearance
  • Manages the planning and coordination of services across the continuum of care
  • Secures scheduled clinic visits prior to the date of service
  • Makes every effort to minimize the loss of reimbursement for lack of notification, lack of authorization, or denied days due to lack of continuing authorization
  • Builds and maintains relationships
  • Initiates and maintains professional and courteous communications with key international patient services contacts (i.e. embassies, foundations, physicians and other internal hospital colleagues)
  • Establishes relationships through excellence in customer service, timely responses, and consistently high-quality outcomes
  • Communicates and interacts with international dignitaries, hospital and physician leadership, members of royal families, and other high-profile individuals in a professional, courteous, and supportive manner
  • Accurately assesses own learning needs and developed strategies to meet them
  • Demonstrates a willingness to implement changes as they arise as evidenced by peer and leadership observation
  • Elicits and considers differing viewpoints when analyzing issues
  • Contributes to the success of the IPS Team
  • Contributes to a positive work environment that promotes productivity, mentoring, teamwork, and cooperation
  • Identifies problems/needs in the department and participates in the problem-solving process
  • Participates in meetings with clinics and other departments as needed to ensure coordination of patient care, address complex situations, and provide insight on culturally-sensitive topics


Qualifications:

  • High School Diploma or GED
  • Two (2) years of care coordination, patient care, translation, or client/customer service related experience

Preferred

  • Fluency in Arabic
  • Experience with multi-cultural environments


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