Ambulatory Services Rep II - Specialty Care - Austin

Position: Ambulatory Services Rep II - Specialty Care - Austin

Job ID: 146529

Location: US-TX-Austin

Department: Strategic Initiatives

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Texas Children’s Urgent Care has nine locations in Houston and one in Austin, Texas specifically equipped to diagnose and treat common pediatric illnesses and injuries. Our staff and equipment are designed to meet the needs of children and young adults up to age 18. Texas Children’s Urgent Care offers convenient, after hours care weekday evenings and on weekends. For more information, visit or  


We are searching for an Ambulatory Services Representative II - someone who works well in a fast-paced hospital setting. In this position, you’ll provide excellent customer service as the first contact for patients, providers and staff accessing ambulatory clinics. You will expedite the outpatient check-in and check-out processes by reviewing appointment status, using electronic appointment system to view information regarding appointment, insurance, and history. Additionally, you will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. You will also secure the financial integrity of the patient’s account by verifying benefits and obtaining referrals, authorizations and pre-certifications.


Think you’ve got what it takes?


Responsibilities :

  • Work in admission/check-in/welcome desk, PAR's, registration, past pending



  • Insurance authorization/collecting cash and deposits



  • Coordinates schedules



  • Oversees charge entry, billing and reconciliation



  • Provides customer service/communication



  • Performs other job-related functions



  • Acts as Flowmaster/provides room management




  • High School Diploma or GED



  • Two (2) years of experience in customer service



  • Healthcare and/or pediatric experience preferred



  • Knowledge of medical terminology, insurance terminology and customer service concepts



  • Ability to communicate effectively, both oral and written



  • Good interpersonal skills, organization and problem solving skills



  • Good time management skills



  • Ability to provide excellent customer service skills



  • Ability to operate a personal computer and software efficiently and operate general clinic equipment



  • Bilingual in Spanish/English preferred



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