Medical Assistant II - TCHPC - Greenspoint Pediatrics

Position: Medical Assistant II - TCHPC - Greenspoint Pediatrics

Job ID: 146688

Location: US-TX-Houston


Talent Area: Medical Assistant

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 3p - 11p

About Texas Children's Hospital

Texas Children’s Health Plan Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area. To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Medical Assistant – someone who works well in a fast-paced setting. In this position, you will providepatient care and excellent customer service in the hospital healthcare setting. To assist in the coordination of flow and provider schedules to effectively manage patient care.


Think you’ve got what it takes?

Responsibilities :

Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner
Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems
Identifies prolonged wait times for patients in waiting room and reports to clinic manager
Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback
Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes
Maximizes collections by reviewing patient notes for amounts quoted during the pre-admission process and collects for these and other non-covered services as appropriate
Refers to/Consults business services for patients arriving with incomplete or complex admission accounts
Turns over the exam room preparing it for the next patient visit, utilizing appropriate infection control procedures
Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g. assists with patient escort, helps with paper work as needed
Maintains integrity of medication supplies by following Infection Control and inventory control guidelines


One of the following:

Certified Clinical Medical Assistant (CCMA) issued by the National Healthcareer Association
Certified Medical Assistant (CMA-AAM) issued by the American Association of Medical Assistants
National Medical Assistant Certification (NCMA) issued by the National Center for Competency Testing
Nationally Registered Certified Medical Assistant (NRCMA) issued by the National Association of Health Professionals
Registered Medical Assistant (RMA) issued by one of the following organizations: American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
EMT-Basic (EMT-B) issued by the Texas Department of State Health Services
EMT-Intermediate (EMT-I) certification issued by the Texas Department of State Health Services (NOTE: Effective January 2017, EMT-Intermediate (EMT-I) was replaced by Advanced EMT. Individuals with EMT-I certifications seeking renewal will renew as Advanced EMTs)
Advanced EMT (EMT-A) certification issued by the Texas Department of State Health Services o EMT-Paramedic (EMT-P) certification issued by the Texas Department of State Health Services
Licensed Paramedic (LIC PAR) certification issued by the Texas Department of State Health Services

Two (2) years of related experience
Required for completely satisfactory performance in this job is the ability to operate proficiently a personal computer and basic clinic/patient care, office equipment
Demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide excellent customer service skills
Ability to demonstrate quick decision making and self-initiated work behaviors is necessary
Bilingual in Spanish/English preferred
Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts

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