Patient Access Specialist - The Centers Southwest Location

 
Position: Patient Access Specialist - The Centers Southwest Location

Job ID: 146690

Location: US-TX-Houston

Department: TCHPC - SOUTHWEST PEDIATRICS

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 3pm - 11pm Monday - Friday

About Texas Children's Hospital

Founded in 2013 by Texas Children's Health Plan, The Center for Children and Women is a NCQA recognized patient and family-centered medical home that provides enrolled Texas Children's Health Plan members the highest quality community-based health care, education, and advocacy. We have two locations at Greenspoint and Southwest Houston.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for a Patient Access Specialist – someone who works well in a fast-paced setting. In this position, you will assist within a comprehensive guest services program that helps meet the unique needs of members and families, to include appointment assistance, directions, transportation, and problem resolution.

Think you’ve got what it takes?



Responsibilities :

Job Duties & Responsibilities

HOU123

 

  • Provides way finding, general assistance and customer service to all Center patients/families, including TCHP members and families
  • Scheduling Appointments, and partnering with Patient and Family to Achieve Compliance
  • Answers telephone calls, assesses needs and determines appropriate actions for account resolution
  • Change fund administration, and patient receipting and reconciliation
  • Updates, maintains and documents patient account information accurately in the appropriate accounting/billing systems used by TCHP and The Center
  • Actively participates in special assignments, programs, or improvement initiatives with successful outcomes


Qualifications:

Skills & Requirements

 

  • High School Diploma or GED Required
  • College Degree Preferred
  • 2 years customer service or business experience, preferably in healthcare environment
  • Knowledge of general business office procedures, preferably a staff model HMO setting
  • Understanding and experience with Medicaid and CHIP


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