Supervisor Contact Center - Scheduling

 
Position: Supervisor Contact Center - Scheduling

Job ID: 147100

Location: US-TX-Houston

Department: CONTACT CENTER - SCHEDULING

Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p Monday-Friday; one Saturday a month 10:30a - 7p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas

Summary:

We are searching for a Supervisor Contact Center – someone who works well in a fast-paced setting. In this position, you will be responsible for providing day-to-day direction and oversight to the assigned contact center team and serving as a resource for all contact center staff on highly complex issues and problem resolution. This position serves as a role model through providing high quality customer service in accordance with established organization and department regulations, policies and procedures.

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Responsibilities :

Job Duties & Responsibilities

HOU123

  • Manages the deployment of people and resources to ensure the teams are manned at all appropriate times and customers receive prompt attention
  • Coaches and develops team members to required standards
  • Implements quality control procedures in conjunction with the Quality Team to ensure process adherence and delivery of quality service
  • Provides excellent customer service to internal and external customers
  • Provides Management support and supervision of daily operations


Qualifications:

Skills & Requirements

 

  • S. Diploma or GED required
  • 3 years of experience in customer service including related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking and hotel customer service

An Associate’s or Bachelor’s Degree may substitute for the experience requirement



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