Call Center Representative - The Health Plan

Position: Call Center Representative - The Health Plan

Job ID: 147127

Location: US-TX-Bellaire

Department: Member Services - Inbound

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: Call Center Hours: 7a - 11p Monday - Friday; 7a -7p Sat & Sunday

About Texas Children's Hospital

Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at  


We are searching for a Call Center Representative – someone who works well in a fast-paced setting. This position will serve as a Member and/or Provider Advocate by possessing knowledge and understanding of the organization's processes, policies, and procedures. This role will investigate, resolve and/or facilitate resolution of simple to moderately complex issues and/or questions reported by departments within the organization. You will be the first point of contact for assistance and/or information regarding eligibility, benefits, authorizations, claims, referrals and any other needs. This position will assist and advocate for members and/or providers throughout the complaint and appeal process and assist members with timely appointment scheduling.

Think you’ve got what it takes?

Responsibilities :

Job Duties & Responsibilities


  • Supports the organizations call center’s day to day operation
  • Educates members about their health coverage benefits and services
  • Empowers members by directing them toward available resources for self-help
  • Ensures departmental expectations for knowledge, training and outcomes are met
  • Maintains confidentiality of the member’s personal health information


Skills & Requirements


  • H.S. Diploma or GED required
  • 1-year customer service experience within managed care or insurance industry required or
  • 1-year call center experience in any industry 
  • Bilingual preferred
  • Open availability is highly sought as this position will most likely be a mid-shift or 2p-11p shift and will include weekends

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