Mgr Enterprise Systems

 
Position: Mgr Enterprise Systems

Job ID: 147144

Location: US-TX-Houston

Department: TCHP IS SUPPORT

Talent Area: Information Services

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8-5 Bellaire

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for a Manager Enterprise Systems-Application Support — someone who works well in a fast-paced setting. In this position, you'll serve as the Application Management Support for specified services identified in the Business and Technical Service Catalog. In the role of Service Owner, the position is expected to maintain performance within agreed upon service levels, manage and develop service, continuously improve the quality of service, and work with leadership to implement and retire services. You will provide support for Microsoft production systems by planning, managing, and maintaining an effective information systems network of users and managing the production activities of the system including education, training and utilization.

 

Think you’ve got what it takes?

 



Responsibilities :

Skills & Requirements

 

  • Bachelor’s degree in Computer Science or another related field

 

 

  • 4 years of related work experience may substitute for a Bachelor’s degree

 

 

  • 5 years of experience in information systems selection, implementation or support

 

 

  • ITIL 3 Version 3 Foundation Exam preferred

 

 

  • Management experience preferred

 



Qualifications:

Job Duties & Responsibilities

 

  • Manages and develops service by overseeing the daily operations of the service, ensuring compliance with policies and procedures and service agreements

 

 

  • Coordinates and manages services across functional areas by collaborating with other service owners in the resolution of operational issues and requests to ensure consistent, high-quality service to customers

 

 

  • Acts as a contact for their respective application services for customers and operations leadership by seeking to understand customer needs, providing information, responding to inquiries, investigating and resolving problems related to the service, and educating customer on service

 

 

  • Resolves incidents and provides services within agreed upon time frames as defined by Priority and Service Level Agreement

 

 

  • Reviews frequent incidents and works with Problem Manager to determine and resolve root cause, prevent future incidents and reduce degree of business impact

 

 

  • Manages system operations

 

 

  • Ensures the ongoing development and review of departmental system policies and procedures by coordinating revisions with appropriate staff, monitoring progress, reviewing, and forwarding to assistant director for approval


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