Computer Operations/Data Center Manager

 
Position: Computer Operations/Data Center Manager

Job ID: 147305

Location: US-TX-Houston

Department: IS TECH SRVC

Talent Area: Information Services

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for an Computer Operations/Data Center Manager. In this position, you’ll be responsible for the management and operations of the Data Center, Server, Storage, Azure Cloud Services, Monitoring, and the network operations center. This role will primarily be responsible for maintaining performance service levels, managing and developing service, and continuously improving the quality of service.

 

Think you’ve got what it takes?



Responsibilities :

  • Allocates appropriate personnel and resources to ensure delivery of consistent, high-quality service
  • Oversees the daily operations of the service, ensuring compliance with policies and procedures and service agreements
  • Establishes and implements short and long-range goals, objectives, policies, and operating procedures for the service that link to IS priorities; set appropriate stretch goals and stay focused to persistently drive to meet or exceed those goals
  • Represents the service in the Change Management process by determining potential impacts to the services as well as mitigation actions required to minimize impacts
  • Establishes and monitors vendor accountabilities, SLAs, and regulatory requirements
  • Acts as a contact for their respective services for customers and operations leadership by seeking to understand customer needs, providing information, responding to inquiries, investigating and resolving problems related to the service, and educating customer on service
  • Reviews frequent incidents and works to determine and resolve root cause, prevent future incidents, and reduce degree of business impact
  • Leads and directs the Data Center, Server, Storage, Azure, Monitoring, Network Operations Center, and vendor partners; ensuring compliance with the Problem Management, Change Management, Availability Management, and Data Center Management strategies
  • Leads the team in resolving down systems and applications
  • Leads staff in the research and development of new technologies for supplies and products for the data centers
  • Submits capitol project plans for the infrastructure upgrades to the data centers in a timely manner, based on need and long-term infrastructure plans


Qualifications:

  • Bachelor’s degree in computer science or another related field
  • Four (4) years of related work experience may substitute for the bachelor’s degree
  • ITIL Version 3 Certification is preferred
  • Seven (7) years of experience in information systems selection, implementation, or support is required
  • Management experience is preferred
  • 10+ years of experience in supporting IT systems and data center operations in an enterprise environment
  • Demonstrated current working experience with the deployment and on-going management of virtualization, storage, system administration, file share, backup, and other computer systems
  • Must understand IT data center systems service provisioning methods and procedures related to Moves/Adds/Changes along with system level provisioning
  • Solid VMWare, HPE Server, HPE 3PAR Storage, Windows 2012R2/2016 server administration, and other systems knowledge
  • Experience with routine system administration tasks, such as OS and application patches, upgrades, and backups of the IT computer environment, i.e. SCCM, SCOM
  • Experience in health care is a plus


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