Team Leader Account Rep - MSO Central Business Office

 
Position: Team Leader Account Rep - MSO Central Business Office

Job ID: 147329

Location: US-TX-Houston

Department: MSO-Central Business Office

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p Monday - Friday

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for a Team Lead Account Representative — someone who works well in a fast-paced setting. In this position, you'll provide support to the area manager. You will respond to all customer inquiries regarding patient accounts, provide collection follow-up on all assigned accounts to ensure continuity of cash flow and the collection of every collectible dollar with efficient account resolution. Lastly, you will ensure reimbursement is according to contractual commitments as well as government regulations.

 

Think you’ve got what it takes?



Responsibilities :

Job Duties & ResponsibilitiesHOU123

 

  • Acts as a lead Account Representative, providing guidance to other Account Representatives and Senior Account Representatives
  • Initiates timely contact with guarantors/third party payers to collect on outstanding receivables
  • Sends accounts to bad debt when warranted and recalls accounts from bad debt when requested
  • Receives escalated customer service issues from the Account Representatives prior to the issue being escalated to the manager
  • Maintains accounts receivable by following established departmental policy and procedures, workflow, and departmental goals.
  • Actively participates in special assignments, programs, or improvement initiatives with successful outcomes
  • Orients new employees and works with them during their probation period to ensure they understand their job functions, policies and procedures, and identify areas were additional training is needed


Qualifications:

 

Skills & Requirements

 

  • H.S. Diploma or GED
  • Bachelor's Degree with an emphasis in business
  • 5 years of experience in collections
  • Hospital or healthcare collections experience


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