Ambulatory Services Rep II

 
Position: Ambulatory Services Rep II

Job ID: 147702

Location: US-TX-Houston

Department: PW PSYCHOSOCIAL SUPPORT SVCS

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

About Texas Children's Hospital

Texas Children’s Pavilion for Women is a comprehensive obstetrics/gynecology facility and one of a select few hospitals nationwide that provides women, mothers and babies with a full continuum of high-quality, expert health care. Offering a full spectrum of maternal and fetal medicine services, including an array of fetal diagnostic procedures and highly specialized fetal surgeries, the Pavilion for Women is connected to Texas Children’s Hospital via a two-story circular sky bridge to enhance patient care by providing physicians, staff and patient families with rapid access to other pediatric subspecialists. Three private OB/GYN practices, The Family Fertility Center, The Menopause Center and The Women’s Place – Center for Reproductive Psychiatry are all housed here. Additionally, we also recently opened a community-based OB/GYN practice in Pearland.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.  

Summary:

We are searching for an Ambulatory Services Representative II - someone who works well in a fast-paced hospital setting. In this position, you’ll provide excellent customer service as the first contact for patients, providers and staff accessing ambulatory clinics. You will expedite the outpatient check-in and check-out processes by reviewing appointment status, using electronic appointment system to view information regarding appointment, insurance, and history. Additionally, you will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. You will also secure the financial integrity of the patient’s account by verifying benefits and obtaining referrals, authorizations and pre-certifications.

 

Think you’ve got what it takes?

 



Responsibilities :

  • Work in admission/check-in/welcome desk, PAR's, registration, past pending

 

 

  • Insurance authorization/collecting cash and deposits

 

 

  • Coordinates schedules

 

 

  • Oversees charge entry, billing and reconciliation

 

 

  • Provides customer service/communication

 

 

  • Performs other job-related functions

 

 

  • Acts as Flowmaster/provides room management

 

 



Qualifications:

  • High School Diploma or GED

 

 

  • Two (2) years of experience in customer service

 

 

  • Healthcare and/or pediatric experience preferred

 

 

  • Knowledge of medical terminology, insurance terminology and customer service concepts

 

 

  • Ability to communicate effectively, both oral and written

 

 

  • Good interpersonal skills, organization and problem solving skills

 

 

  • Good time management skills

 

 

  • Ability to provide excellent customer service skills

 

 

  • Ability to operate a personal computer and software efficiently and operate general clinic equipment

 

 

  • Bilingual in Spanish/English preferred

 

 



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