Supervisor, Claims Dept - The Health Plan

Position: Supervisor, Claims Dept - The Health Plan

Job ID: 147724

Location: US-TX-Bellaire

Department: Claims - Training/Specialists

Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p Monday - Friday

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Supervisor/Claims Department - someone who works well in a fast-paced managed care setting. In this position, you’ll serve as a front-line supervisor by managing and directing the activities of a team of Claims Examiners and Claims Benefits Specialists. You’ll handle claims processing concerns and issues requiring a high degree of appropriate knowledge, creativity, research and communication with internal and external resources to achieve timely resolution. Additionally, you’ll ensure resources are utilized efficiently, in accordance with Claims Administration objectives that consistently promote internal and external customer quality and satisfaction.



Think you’ve got what it takes?

Responsibilities :

Job Duties & Responsibilities

  • Provides direct supervision of the daily operations for Claims Examiners and Claims Benefits Specialists
  • Proactively identifies and solves problems with timely resolution of complex issues referred by Claims Examiners and Claims Benefits Specialists. Identifies the most appropriate course of action for problem resolution and effectively communicates the plans to those impacted.  These issues frequently require research, collaboration with other departments, communications with external resources, and response creation
  • Provides daily monitoring for Claims Examiners and Claims Benefits Specialists production stats
  • Obtains daily stats of each team member’s production goals to review with Manager. Develops a successful plan to increase each team member’s production while maintaining accuracy
  • Provides front line questioning/answer and research
  • Responds to a claims processing question rapidly and accurately in order to meet the Claims Examiners and Claims Benefits Specialists expectations of timely processing of claims in queue via email or discussion. Resolves all questions on a daily basis accurately with a result of no pended claims or penalties
  • Performs post training follow up and review
  • Monitors and audits specified criteria based on claims training to assure perception of policy and procedures guidelines was comprehended. Coordinates with trainer/manager a resolution to problems identified post training where a comprehension gap can be diminished
  • Participates in quality initiatives and Performance Management
  • Assists the Manager with conducting performance reviews and team meetings
  • Initiates and complete check run process
  • Compiles and reviews Internal reports to identify any incorrect claims payment for all product lines for the weekly check run. Completes actual check review process and forwards for check process on same day as check push every week
  • Manage Workforce
  • Serves as initial point of contact for all issues regarding work schedules



  • High school diploma
  • A minimum of five (5) years of claims processing experience

 ***Previous Supervisory experience preferred***

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