Manager of Business Services - Nabisco Building

Position: Manager of Business Services - Nabisco Building

Job ID: 147835

Location: US-TX-Houston


Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8-5

About Texas Children's Hospital

- Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. - Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. - To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


To effectively manage all key aspects of the business services team, which include the revenue cycle liaisons, to ensure
thorough analyses are being conducted across all specialty sections and to effectively manage the communication strategy to
all key constituents regarding deficiencies and improvement opportunities. Ensures that customer service and customer
satisfaction are at the forefront of the team's operations and holds team members accountable for the management of their
areas of responsibility.

Responsibilities :

Accountability A:

•Maintains a framework in which the revenue cycle’s financial and statistical performance can be continuously measured
and compared to quantifiable budget targets that are acceptable to finance leadership and executive management.


Accountability B:


•Manage performance reports provided by revenue cycle liaisons to ensure effective communication with action oriented
plans are being delivered to key constituents


Accountability C:

• Regularly meets with key constituents to develop and build meaningful relationship/partnerships to strengthen the
relationship between the PSO and Operations. This also includes participation and involvement in monthly performance
meetings with responsible sections.


Accountability D:


• Ensures that revenue cycle finances are recorded appropriately as well as any applicable statutory reporting requirements.
Creates monthly reports demonstrating revenue cycle financial performance related to budgeted, actual and projected
revenue, expenses and key performance indicators and presents these reports periodically to the revenue cycle leadership


Accountability E:

• Responsible for all formal communication to the revenue cycle staff regarding metrics, key performance indicators,
targets, goals, and general changes in performance measurement.


Accountability F:

• Provides training, coaching, and development of staff to meet performance expectations and to provide the highest
possible customer service.



• Completes timely performance appraisals for direct reports

• Assures that new staff attends hospital orientation within 30 days of employment

• Assures that new staff attends departmental orientation within 30 days of employment

• Reports financial performance on a monthly basis

• Develops and modifies job descriptions as necessary


• Conducts appropriate investigations and follows-up on individual and patient complaints

• Submits performance planning documents, ongoing planning materials, action plan and department goals



• Knowledge of overall revenue cycle operations and key components including, scheduling, admissions, charge capture,
billing and coding, denials management, customer service and personal computer software.

• Additionally, knowledge around key performance metrics in revenue cycle is recommended for satisfactory performance in
this job.

• This includes but not limited to wRVUs, gross collection rates, accounts receivables, and net patient revenue.

• Knowledge of quality improvement methodologies such as lean six sigma is a plus.

• Ability to manage processes and people, effectively communicate verbally and in writing, conduct meetings, operate a
personal computer, promote exceptional customer service, and utilize performance improvement techniques.





  • Bachelor's Degree in Computer Science, Informatics, Accounting, Finance, Communication, Business or Healthcare
  • Master’s degree in related field may substitute for one year of work experience
  • 3 years work experience
  • 1 year supervisory experience
  • Experience managing revenue cycle operations and key performance metrics
  • Experience managing more than five (5) employees
  • Heavy analytical experience

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