Patient Access Coordinator

Position: Patient Access Coordinator

Job ID: 148494

Location: US-TX-Houston


Talent Area: Administrative Support

Full/Part Time: Per Diem

Regular/Temporary: Regular

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Patient Access Coordinator — someone who works well in a fast-paced setting. In this position, you'll perform various department responsibilities and supervise specific duties associated with the daily operations of the department.

Think you’ve got what it takes?

Responsibilities :

  • Manages call queue to maintain department service levels
  • Reviews telephone call queue to ensure call volume and staff ratio are adequate to meet department service standards
  • Assists with incoming calls and scheduling as needed and in accordance with department service standards
  • Verifies insurance benefits and identifies correct plan code that drives reimbursement
  • Utilizes automated systems to streamline the process of verification and documents authorization information in the IDX system
  • Handles incoming calls for appointments from patients, internal staff, and physicians in a courteous, professional, and timely manner
  • Answers all calls in an expeditious manner, according to established scripts
  • Follows cue cards for scheduling with appropriate provider and use of correct visit type
  • Provides customer service to internal and external customers
  • Demonstrates a high level of positive customer service skills in all communications
  • Assists internal and external customers with information as requested
  • Provides management support and supervision of daily operations
  • Coordinates resources (staff, equipment, and space) and work assignments to meet workflow performance targets and department customer service expectations in a cost-effective manner
  • Serves as a resource to staff members and as an escalation point person for QA issues
  • Monitors pre-admit schedules and work lists to ensure timely completion of insurance verification and all pre-admit work


  • High school diploma or GED
  • Minimum of 2 years of experience in scheduling/registration
  • Bachelor’s degree is preferred
  • Call Center experience preferred

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