EpicCare Link Systems Analyst II

Position: EpicCare Link Systems Analyst II

Job ID: 148700

Location: US-TX-Houston

Department: IS - Systems Integration

Talent Area: Information Services

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8-5

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org




We are searching for an EpicCare Link Systems Analyst II. In this position, you'll support all phases of an operational processes and ticket demands, along with supporting tasks related to Voalte/Nurse Call and EpicCare Link upgrade project/provide production services.

Candidate will already be in a like role in EpicCare Link. Will be in a live environment.

Candidate will be an expert in EpicCare Link and be the acting SME and have experience such as recommending improvements to strategy, system usage, or process through the application of business and technology skill sets.


You will consult with users/work groups to identify current operating procedures and to clarify program objectives. Additional responsibilities include workflow administration, data management and performing minor modifications to the application.


Think you’ve got what it takes



Responsibilities :

  • Strong EpicCare Link experience
  • VOALTE knowledge strongly desired
  • Provide high level Ticket Demand Support
  • Go-getter who can seek and resolve ticket demands and customer requested enhancements
  • Work on assigned projects
  • Interact with user’s to completion of ticketed issue
  • Evaluate Epic Requests from business units/users. Address/facilitate user request to implement and determine if practical and or provider alternate solution to issue.
  • Translates users’ needs into detail requirement specifications
  • Supports the system installation through the implementation cycle
  • Performs configuration analysis for system design-associated, medium-sized projects of average complexity
  • Analyzes system problems and modifications
  • Coordinates implementation and upgrades of complex systems


  • H.S. Diploma or GED required, Bachelor’s degree preferred
  • EpicCare Link Certification preferred
  • 7 years of experience in Computer Science, Business Administration, Healthcare Administration or Nursing
  • MyChart experience strongly desired





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