Patient Access Specialist - The Centers at Southwest

Position: Patient Access Specialist - The Centers at Southwest

Job ID: 148787

Location: US-TX-Houston


Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 7a - 5p

About Texas Children's Hospital

Founded in 2013 by Texas Children's Health Plan, The Center for Children and Women is a NCQA recognized patient and family-centered medical home that provides enrolled Texas Children's Health Plan members the highest quality community-based health care, education, and advocacy. We have two locations at Greenspoint and Southwest Houston.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Patient Access Specialist — someone who works well in a fast-paced setting. In this position, you'll provide assistance within a comprehensive guest services program that helps meet the unique needs of members and families at The Center for Children and Women, to include appointment assistance, directions, transportation, and problem resolution.

Think you’ve got what it takes?

Responsibilities :

  • Provides way finding, general assistance, and customer service to all patients/families
  • Incorporates the concept of care team approach by involving appropriate departmental representatives and resources necessary for effective problem resolution for each patient
  • Schedules appointments per practice protocol
  • Demonstrates ability to use judgment when scheduling provider’s templates
  • Partners with patient and family to achieve appointment compliance
  • Communicates with the appropriate member of the care team relating to patient and family barriers
  • Answers telephone calls, assesses needs, and determines appropriate actions for account resolution
  • Updates the appropriate systems with comprehensive documentation of all steps taken to resolve the account
  • Updates, maintains, and documents patient account information accurately in the appropriate accounting/billing systems
  • Updates guarantor and patient demographics, insurance information, requests, and payment arrangement information as needed
  • Actively participates in special assignments, programs, or improvement initiatives with successful outcomes


  • High school diploma or GED
  • Two (2) years of customer service or business experience, preferably in healthcare environment
  • College degree is preferred

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