Applications Architect - Telecommunications

Position: Applications Architect - Telecommunications

Job ID: 154545

Location: US-TX-Houston

Department: IS - Technical Support

Talent Area: Information Services

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a -5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved


We are searching for an Applications Architect - Telecommunications -— someone who works well in a fast-paced setting. In this position, you will review application requirements, application, and processing architecture and design, and develop, amend, optimize, and certify the application and system design of the Integrated Delivery System. You will be responsible for the identification and resolution of the application information flow, the application integration, and the required infrastructure to support application requirements.


This will be a telecommunications focused role. Preferred qualifications/previous experience include -

  • Cisco and Avaya telecommunications technology
  • Cisco IP Telephony: Cisco Unified Communications Manager (CUCM), Contact Center, WebEx Cloud Connected Audio with Telepresence/WebEx Connect, Cisco Expressways
  • Avaya Telephony: Avaya Contact Center Express, Avaya Call Management System (v7 and V8), Avaya Application Enablement Server, Avaya Call Center Elite Multichannel, Avaya Session Border Controllers in a mixed environment of digital and IP solutions.
  • VoIP, UCCE & PBX solutions, porting, POTS line, DIDs and PRIs on SIP Trunks, H.323, and experience with overall VoIP solutions
  • Design, rollout/migration from Avaya telecommunications solution (or similar) to Cisco for an environment exceeding 25k physical phones, call centers, etc. across more than 80 physical locations in Houston and Austin (role is based in Houston, Texas Medical Center)
  • Associated solutions such as Calabrio, Uptivity, and reporting tools
  • Routers, switches, VoIP, Video, NTP, CUBEs, and SIP PSTN services design
  • Collaborative solutions to include: Spaces such as huddle spaces, conference rooms, etc. Software; WebEx, MS Teams, Zoom and associated supporting hardware; Cisco Spark/RoomKit/SX, Crestron, Poly
  • Project management and vendor relationship management
  • Desired/preferred certifications - CCNP Collaboration, CCIE Collaboration

Think you’ve got what it takes?

Responsibilities :

  • Analyze and coordinate the designing of new and existing applications and architectures of Integrated Delivery System
  • Control system configurations and development processes by establishing standards, measuring work in process, interpreting results, and taking corrective action
  • Develop and administer system configurations, development plans, and data verification methods and plans as needed
  • Prepare system documentation standards and prepare program code documentation in compliance with standards
  • Maintain systems, coordinate activities, and disseminate information with the managers and other Information Services personnel, users, and vendors
  • Lead development and maintenance programming activities with management, other Information Services personnel, users, or vendors during all phases of the system life cycle
  • Identify and recommend tools and technologies using best practices/industry standards to support the strategic direction and to assist in deploying appropriately business initiatives


  • High school diploma or GED; master’s degree in science preferred
  • A minimum of 10 years’ experience in major system design and implementation experience
  • Management or project leadership experience preferred
  • A bachelor’s degree will substitute four (4) years of work experience and a master’s degree will substitute for two (2) years of work experience
  • Up to 2 years of clinical patient care and/or clinical research experience may substitute for up to 2 years of information systems experience on a month to month basis

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