Ambulatory Services Rep II - Orthopedic Surgery Clinic

Position: Ambulatory Services Rep II - Orthopedic Surgery Clinic

Job ID: 140071

Location: US-TX-Houston

Department: Orthopedic Surgery Clinic

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for an Ambulatory Services Representative II - someone who works well in a fast-paced hospital setting. In this position, you’ll provide excellent customer service as the first contact for patients, providers, and staff accessing ambulatory clinics. You will expedite the outpatient check-in and checkout processes by reviewing appointment statuses using an electronic appointment system to view information regarding appointment, insurance, and history. You will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. Additionally, you will secure the financial integrity of the patient’s account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.


Think you’ve got what it takes?

Responsibilities :

Performs admission (Check-In/Welcome desk, PAR's, Registration, Past Pending)

  • Performs insurance authorization
  • Obtains and verifies patient demographic data for each encounter
  • Maximizes collection by reviewing patient notes for amounts quoted during pre-admission process and collects for non pre-admitted services as appropriate
  • References Hospital contractual agreements with insurance companies to obtain authorization for services
  • Verifies insurance benefits and identifies correct plan codes that drive reimbursement (i.e., Capitated allowance vs. per diem or discount of charges.)
  • Collects cash and deposits
  • Coordinates scheduling
  • Performs customer service and communication
  • Ensures that interpreter services are available for patients as needed
  • Coordinates communications including phone calls, pages, faxes, etc. in a friendly, professional, and timely manner
  • Welcomes and interacts with all patients, families and visitors in a professional, timely, age appropriate, and culturally sensitive manner
  • Responds to customer questions with prompt information and /or service related to appointment status, wait time, or unanticipated problems while being culturally sensitive
  • Performs other job-related functions
  • Assists with operations for clinical floors


  • High School Diploma or GED
  • Two (2) years of experience in customer service
  • Healthcare and/or Pediatric experience preferred
  • Knowledge of medical terminology, insurance terminology, and customer service concepts
  • Ability to communicate effectively, both oral and written
  • Good interpersonal skills, organization, and problem solving skills
  • Good time management skills
  • Ability to provide excellent customer service skills
  • Ability to operate a personal computer and software efficiently
  • Ability to operate general clinic equipment
  • Bilingual in Spanish/English preferred


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