Communications Ctr Operator I - IS - Telecommunications

 
Position: Communications Ctr Operator I - IS - Telecommunications

Job ID: 141013

Location: US-TX-Houston

Department: IS - Telecommunications

Talent Area: Information Services

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 5:30a - 2p

About Texas Children's Hospital

Texas Children’s Hospital Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for a Communications Center Operator I - someone who works well in a fast-paced hospital setting. In this position, you’ll answer and direct incoming and outgoing telephone calls, place pages, process emergency procedures, and maintain telecommunications-related records.

Think you’ve got what it takes?



Responsibilities :

Job Duties & Responsibilities

•    Answers and directs incoming telephone calls in a professional and courteous manner
•    Places pages for Hospital personnel, patient families and physicians, and enters pager status changes in paging system
•    Enters departmental on-call schedules in the system and updates “Red Note” file daily
•    Processes emergency calls including Code Red, Code Pink, Dr. Pyro (fire) alerts, disaster, bomb threats, and others
•    Performs other essential job-related duties



Qualifications:

Requirements

•    High school diploma
•    A minimum of one (1) year of experience as a telephone switchboard operator
•    Experience in a healthcare environment preferred
•    Knowledge of hospital clinics, departments, personnel, policies and emergency procedures
•    Must be able to operate telephone system operator console and database systems
•    Verbal communication and listening skills
•    Ability to type 35 wpm
•    Ability to perform multiple tasks simultaneously
•    Customer-oriented interpersonal skills
•    Ability to handle emergency situations without panic
•    Bilingual English/Spanish is strongly preferred



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