Senior Family Advocate - The Woodlands (8a - 5p)

 
Position: Senior Family Advocate - The Woodlands (8a - 5p)

Job ID: 141055

Location: US-TX-The Woodlands

Department: WOO PATIENT & FAMILY SERVICES

Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Scheduled to open in 2017, Texas Children’s Hospital The Woodlands is a 548,000-square-foot, state-of-the-art free-standing pediatric hospital designed, equipped and staffed exclusively to treat children and adolescents in The Woodlands and counties throughout Greater North Houston such as Montgomery, Walker, Grimes, Liberty, Harris, Polk, San Jacinto and Hardin counties. Our new facility will include 25 emergency center rooms, 32 acute rooms, 28 critical care rooms, 12 radiology rooms and 4 operating rooms. We will also offer inpatient and outpatient pediatric care in more than 25 specialties including: cancer, cardiology, neurology, orthopedics, diabetes and endocrinology, urology, sports medicine, gastroenterology and nutrition, pediatric surgery, plastic surgery, otolaryngology, allergy and immunology, dermatology, adolescent medicine and physical rehabilitation. Outpatient care areas are scheduled to open in fall 2016.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for a Senior Family Advocate – someone who works well in a fast-paced hospital setting. In this position, you’ll advocate for the needs of patients and families by facilitating open communication between families and staff, addressing issues and concerns, providing guidance for staff members in addressing conflict with patients and families, and engaging in projects that promote complaint prevention.

 

Think you’ve got what it takes?

 



Responsibilities :

  • Coordinate employee training on patient complaints and grievances
  • Promote event reporting through staff training and education
  • Assume on-call duties after hour
  • Participate in special projects as outlined by department and organizational leadership
  • Communicate with patients and families to proactively identify issues
  • Promote customer satisfaction in assigned service area
  • Handle patient satisfaction issues and concerns


Qualifications:

  • High school diploma
  • Minimum of five years related healthcare experience
  • PAAPC or ATA certification preferred
  • Bachelor’s degree in Business Administration or related field preferred
  • Knowledge of human relations, languages, medical terminology and family issues
  • Ability to communicate well, both orally and in written form
  • Ability to deal with a variety of duties and situations within a short time frame
  • Ability to deal professionally and empathetically with a variety of people
  • Ability to demonstrate control in stressful situations and to provide effective customer relations


Apply Now

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