Guest Services Representative - The Woodlands (8a - 5p)

 
Position: Guest Services Representative - The Woodlands (8a - 5p)

Job ID: 141058

Location: US-TX-The Woodlands

Department: WOO PATIENT & FAMILY SERVICES

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Texas Children’s Hospital West Campus is Houston’s first community hospital designed, built and equipped exclusively for children in one of the city’s most rapidly growing communities in the area from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital houses the only 24/7 pediatric emergency room in the Greater West Houston area, four operating rooms, 16-bed pediatric intensive care unit, 46 acute care beds, advanced imaging services including MRI and CT scans, a neurophysiology sleep lab, a pathology lab and a full-scale pharmacy.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for a Guest Services Representative - someone who works well in a fast-paced hospital setting. In this position, you’ll provide assistance within a comprehensive guest services program that helps meet the unique needs of patients and families at our organization, to include directions, transportation and lodging assistance, problem resolution, as well as patient and family programming.

 

Think you’ve got what it takes?



Responsibilities :

  • Provides wayfinding and general assistance to patients and families
  • Informs families of services available within hospital (Social Services, Family Relations, Child Life) and contacts appropriate departments to assist families
  • Provides transportation and lodging assistance to families
  • Work with patients, families and staff to ensure customer satisfaction
  • Actively seeks out families to provide a high level of personal attention, as evidenced by family report and supervisor observation
  • Identify issues related to lobby experience and provide feedback to leadership
  • Provides direction assistance to families traveling to our organization
  • Answers direction line in a timely manner
  • Provides accurate instruction in how to travel to hospital, using appropriate resources
  • Handles patient satisfaction issues and concerns
  • Ensure that issues and concerns raised by patients and their families are handled in an effective and expedient manner
  • Documents daily work to ensure accurate data reporting
  • Documents service recovery activities, including service issue
  • Other duties to support Volunteer Services
  • Interviews volunteers according to established procedures as set forth by Hospital and departmental guidelines in order to place appropriately


Qualifications:

  • High School diploma
  • One (1) year of experience in a healthcare/customer service setting
  • Spanish speaking is strongly preferred


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