Family Advocate - Main Campus (3:00p - 11:30p)

 
Position: Family Advocate - Main Campus (3:00p - 11:30p)

Job ID: 142127

Location: US-TX-Houston

Department: FAMILY ADVOCACY

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.  

Summary:

We are searching for a Family Advocate – someone who works well in a fast-paced hospital setting. In this position, you will advocate for the needs of patients and families while within the system by facilitating open communication between families and staff, addressing issues and concerns. You’ll also be formally responsible for providing input into policies associated with the job’s purpose and essential responsibilities.

 

Think you’ve got what it takes?

 



Responsibilities :

  • Conduct routine rounds of patients and families in assigned service area
  • Document and communicate to appropriate staff member’s issues raised by families
  • Solicit and answer questions that patients and families may have concerning non-clinical issues related to their visit as evidenced by leadership observation
  • Ensure that families are updated consistently on wait times, delays and other information important to the families
  • Provide support to families of patients in serious conditions and refer to other hospital services (Social Services, Child Life, etc.) when necessary
  • Assume on-call duties after hours, on weekends, and on holidays on a rotating basis
  • Respond immediately to pages received while on-call
  • Maintain knowledge of community resources to assist patients/families
  • Read current literature to maintain and develop knowledge of issues affecting families and service and in the delivery of care


Qualifications:

  • Knowledge of human relations, languages, medical terminology and family issues
  • Ability to communicate well, both orally and in written form
  • Demonstrate control in stressful situations and to provide effective customer relations
  • High school diploma
  • A minimum of one (1) year of experience in a health care clinical setting
  • College degree is preferred
  • Training and experience in patient relations, public speaking, and cultural diversity awareness


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