Mgr Patient Accounts

Position: Mgr Patient Accounts

Job ID: 142132

Location: US-TX-Houston


Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Manager of Patient Accounts – someone who works well is a fast-paced primary care setting. In this position you will be responsible for collection processes to ensure that the Hospital claims are collected in a timely manner and according hospital contracted terms and industry standards. You will be making routine decisions include adjusting or discounting a patient's account; establishing billing and collection parameters; reporting credit balances to the State; refunding a third party payor; ordering supplies or authorizing expenditures within the budget; scheduling work assignments; authorizing staff time-off and overtime; and coaching, counseling, and making hiring and terminating decisions.


Think you’ve got what it takes?


Responsibilities :

  • Assists in the streamlining of the Managed Care and Commercial patient account processes to achieve and maintain revenue in accounts receivable at or below the monthly and annual goals
  • Assists in achieving and maintaining less than 15% of total accounts receivable over 90 days.
  • Ensures proper and timely collection follow-up techniques are being utilized by reviewing accounts and providing the staff with the tools to do their job, effective coaching and holding them accountable to the established goals
  • Reviews accounts recommended for contractual and other allowance write-off’s in a timely manner according to established policies
  • Utilizes RMS tools, reports and other system tools to measure productivity and performance of staff


  • A knowledge of overall hospital operations including the billing (UB billing, HCFA 1500, ADA), collections, patient accounting systems, Fair Debt collection laws and practices
  • Thorough knowledge of Hospital Collections preferred
  • requires knowledge of HIPAA and of the Continuous Quality Improvement (CQI) processes, and various computer software
  • Bachelor’s degree in Business, Healthcare, or related field
  • Three (3) years of progressively responsible patient accounts and/or business office experience is required
  • Two (2) years supervisory experience preferred
  • A Certified Patient Account Manager is preferred


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