Patient Services Specialist (8a-5p) - Houston, TX

Position: Patient Services Specialist (8a-5p) - Houston, TX

Job ID: 142136

Location: US-TX-Houston

Department: CC CUS SUP

Talent Area: Clerical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Patient Services Specialist – someone who works well in a fast-paced hospital setting. In this position, you’ll manage and respond to all customer inquiries regarding patient accounts and ensure appropriate issue resolution. You will manage the hospital’s self-pay accounts receivables to ensure continuity of cash flow and manage the collection of every collectible dollar with efficient account resolution.


Think you’ve got what it takes?


Responsibilities :

  • Answers telephone calls, assesses needs and determines appropriate actions for account resolution 
  • Accepts payment arrangements through telephone calls and in person with guarantors or patients 
  • Processes credit card payments promptly and accurately 
  • Updates, maintains and documents patient account information accurately in the appropriate hospital’s accounting/billing systems 
  • Actively participates in special assignments, programs, or improvement initiatives with successful outcomes 
  • Initiates contact with guarantors or third party payers when necessary to collect on outstanding guarantor receivables 
  • Analyzes and determines accounts to transfer to External Agency for additional collections follow up 


  • High school diploma or equivalent 
  • College degree preferred 
  • At least two (2) years of customer service business experience, preferably in a healthcare environment 
  • Knowledge of general business office procedures, preferably in a hospital setting 
  • Ability to display telephone etiquette, professional courtesy and customer service skills 
  • Excellent verbal communication skills with good listening skills 
  • Problem-solving and analytical skills 
  • Ability to use a PC with proficiency in word processing and spreadsheet applications along with the ability to operate general office equipment and a telephone headset



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