Ambulatory Services Rep II - Otolaryngology Clinic

Position: Ambulatory Services Rep II - Otolaryngology Clinic

Job ID: 143262

Location: US-TX-Houston

Department: Otolaryngology Clinic

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at       


We are searching for an Ambulatory Services Representative II - someone who works well in a fast-paced clinic setting. In this position, you’ll provide excellent customer service as the first contact for patients, providers and staff accessing ambulatory clinics. You will expedite the outpatient check-in and check-out processes by reviewing appointment statuses using an electronic appointment system to view information regarding appointment, insurance, and history; collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow; and secure the financial integrity of the patients’ account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.


This position will work in the Otolaryngology Clinic in our Clinical Care Tower in the heart of the medical center.  It is a busy clinic where the patients are multilingual and the doctors and staff needs quick and responsive support.  You should know about billing and scheduling in a medical environment. 


Think you have what it takes?  

Responsibilities :

  • Oversees admission - Check-In/Welcome desk, PAR's, Registration, Past Pending
  • Oversees insurance Authorization/Collecting, cash, and deposits
  • Coordinates Schedules
  • Provides Customer Service/Communication
  • Charge Entry and Reconciliation
  • Performs other job-related functions
  • Operates as Flowmaster and provides Room Management


  • High School Diploma or GED
  • Two (2) years of experience in customer service with Healthcare and/or Pediatric experience preferred
  • Knowledge of medical terminology, insurance terminology, and customer service concepts
  • Ability to communicate effectively, both oral and written
  • Good interpersonal skills
  • Good organization and problem solving skills
  • Good time management skills
  • Ability to provide excellent customer service skills
  • Ability to operate a personal computer and software efficiently
  • Ability to operate general clinic equipment
  • Bilingual in Spanish/English preferred

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