Guest Services Representative - The Woodlands - Part Time (8a - 6:30p) Weekends Only

Position: Guest Services Representative - The Woodlands - Part Time (8a - 6:30p) Weekends Only

Job ID: 143409

Location: US-TX-The Woodlands


Talent Area: Administrative Support

Full/Part Time: Part-Time

Regular/Temporary: Regular

Shift: 9:30a - 7:30p

About Texas Children's Hospital

Scheduled to open in 2017, Texas Children’s Hospital The Woodlands is a 548,000-square-foot, state-of-the-art free-standing pediatric hospital designed, equipped and staffed exclusively to treat children and adolescents in The Woodlands and counties throughout Greater North Houston such as Montgomery, Walker, Grimes, Liberty, Harris, Polk, San Jacinto and Hardin counties. Our new facility will include 25 emergency center rooms, 32 acute rooms, 28 critical care rooms, 12 radiology rooms and 4 operating rooms. We will also offer inpatient and outpatient pediatric care in more than 25 specialties including: cancer, cardiology, neurology, orthopedics, diabetes and endocrinology, urology, sports medicine, gastroenterology and nutrition, pediatric surgery, plastic surgery, otolaryngology, allergy and immunology, dermatology, adolescent medicine and physical rehabilitation. Outpatient care areas are scheduled to open in fall 2016.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Guest Services Representative - someone who works well in a fast-paced hospital setting. In this position, you’ll provide assistance within a comprehensive guest services program that helps meet the unique needs of patients and families at our organization, to include directions, transportation and lodging assistance, problem resolution, as well as patient and family programming.


Think you’ve got what it takes?

Responsibilities :

  • Provides wayfinding and general assistance to patients and families
  • Informs families of services available within hospital (Social Services, Family Relations, Child Life) and contacts appropriate departments to assist families
  • Provides transportation and lodging assistance to families
  • Work with patients, families and staff to ensure customer satisfaction
  • Actively seeks out families to provide a high level of personal attention, as evidenced by family report and supervisor observation
  • Identify issues related to lobby experience and provide feedback to leadership
  • Provides direction assistance to families traveling to our organization
  • Answers direction line in a timely manner
  • Provides accurate instruction in how to travel to hospital, using appropriate resources
  • Handles patient satisfaction issues and concerns
  • Ensure that issues and concerns raised by patients and their families are handled in an effective and expedient manner
  • Documents daily work to ensure accurate data reporting
  • Documents service recovery activities, including service issue
  • Other duties to support Volunteer Services
  • Interviews volunteers according to established procedures as set forth by Hospital and departmental guidelines in order to place appropriately


  • High School diploma
  • One (1) year of experience in a healthcare/customer service setting
  • Spanish speaking is strongly preferred

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