Patient Administrative Liaison

Position: Patient Administrative Liaison

Job ID: 148706

Location: US-TX-Houston


Talent Area: Clerical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a-5p

About Texas Children's Hospital

Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Patient Administrative Liaison – someone who works well in a fast-paced setting. In this position, you will support all processes related to patient registration and billing. You will also review payer information to file clean claims to insurance companies to prevent delays in revenue.


Think you’ve got what it takes? 

Responsibilities :

Skills & Requirements 

  • High school diploma or GED is required
  • 3 years of experience in insurance verification, managed care and government plan, and/or revenue cycle operations is compulsory


Job Duties & Responsibilities 

  • Conduct a thorough search of each patient’s information using Enterprise Master Patient Index and assign new Medical Record Numbers as needed
  • Accurately record complete demographic information of the patient into the system
  • Confirm all work queues are being monitored to ensure all registration elements of the accounts are secured for billing
  • Utilize all systems available to verify patient information
  • Review payer websites for updated payer information
  • Input third party payer information according to each specific plan
  • Update the coverage table in Epic to identify the correct filing order
  • Keep all documents organized to streamline the billing process
  • Propose new process improvement initiatives as is appropriate

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