Business Systems Analyst II

Position: Business Systems Analyst II

Job ID: 148736

Location: US-TX-Houston


Talent Area: Information Services

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8-5

About Texas Children's Hospital

The Texas Children’s Hospital system is the largest pediatric integrated care system, and is an industry leader in pediatric population health.    Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children and pregnant women.  We are an Integrated Community System providing holistic care that empowers families to live healthier lives.    Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.  Currently, the Health Plan serves more than 450,000 members across three state territories (Harris, Jefferson, North East), who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals.   To join our community of 13,000 dedicated team members, visit for career opportunities.   You can also learn more about our amazing culture at


We are searching for a Business Systems Analyst II– someone who works well in a fast-paced managed care setting. In this position, you’ll be responsible for understanding the business and business requirements in relation to applications, reporting, and processes of our Health Plan. You will be working with the business to clarify requests and interpret needs. Lastly, this position includes significant or complex system configuration, report design, data analysis and issues resolution.


Ideally we are looking for a business analyst with strong skills and two to five years of experience.

You are going to gather requirements from clients and help them directly or assign resources that will solve their requests for needs. Experience with SQL, health care, MS Team, and Agile methodology will be helpful but not required. If you are great at handling support issues and gathering requirements that’s where we need you most. 


This role will be based in our Health Plan location which is at 610 and Bellaire Boulevard just south of the Galleria.


Think you’ve got what it takes?


Responsibilities :

  • Assists in design of user workflows
  • Supports business staff with application questions and issues
  • Supports external users with setup and application errors related to business applications
  • Monitors error logs and reports and researches errors resolving issues where possible
  • Supports business staff with application questions and issues
  • Supports external users with setup and application errors related to business applications
  • Evaluates business procedures and problems for process improvement
  • Supports projects, application installation, and quality assurance
  • Performs business, configuration, and process analysis and identifies improvements
  • Develops and implements yearly quality and service level objectives to enhance IS services and value, adjusting as needed, as evidenced by quarterly reporting


  • 4 years of experience in information systems or a bachelor’s degree in computer science, business administration, or health care administration
  • High school diploma or GED
  • Previous experience in a hospital setting
  • Knowledge of technical and business analysis
  • Knowledge of Microsoft technologies, troubleshooting application issues and errors with SQL Server experience
  • Knowledge of the health care industry in general and the health insurance environment specifically is preferred
  • Familiarity with a variety of hardware and software environments
  • Knowledge of T-SQL and database designs
  • Ability to develop and run T-SQL basic queries
  • Ability to apply application analyst techniques
  • Process mapping ability
  • Ability to perform troubleshooting and recommend appropriate action
  • Ability to apply application analyst techniques

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