Manager of Financial Counseling

Position: Manager of Financial Counseling

Job ID: 148984

Location: US-TX-Houston


Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8am-5pm

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at



We are searching for a Manager of Admissions – someone who works well in a fast-paced setting. In this position, you will manage all aspects of the financial counseling team. You will need to ensure accurate data for clinical/strategic planning, efficient billing and collections process, and compliance with state and federal laws governing patient access. This includes responsibility for financial counseling, medical auditing, and the combined scheduling and registration processes in place for sub-specialty outpatient services, diagnostic & therapeutic services, surgical services, and emergency services.  Having  a high attention for detail, experience with financial counseling, DNBs, insurance verifiction, financial clearance, and work queue oversight is a must!


Think you’ve got what it takes?

Responsibilities :

  • Manage key scheduling, registration, and admissions processes by monitoring and reporting performance statistics and explaining variances and adjustments
  • Coordinate resources (staff, equipment, and space) and work assignments to meet process performance targets, departmental customer services expectations, and the overall hospital goal of increased cash collections and reduced uncompensated care in a cost-effective manner
  • Work closely with care management/utilization management nurses and outside review nurses to ensure that all clinical information is provided to the correct payer in a timely manner to ensure insurance coverage
  • Resolve and/or minimize potential compliance, patient access and reimbursement issues/problems by consulting with physicians, hospital departments, and insurance companies
  • Liaise with the treasury department on matters relating to the cashiering function


  • High school diploma or GED required
  • Bachelor’s degree in business, health care, or related field preferred
  • 5 years of progressively responsible patient registration/financial counseling and business office experience
  • Supervisory experience preferred
  • Bachelor’s degree may be substituted for 2 years of experience
  • Experience with government programs (Medicaid/Medicare) preferred
  • Previous experience with Patient Financial Services and productivity metrics strongly preferred

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