Front Office Specialist I

 
Position: Front Office Specialist I

Job ID: 149256

Location: US-TX-Houston

Department: TCP GULFTON

Talent Area: Clerical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in nearly 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for a Front Office Specialist I — someone who works well in a fast-paced setting. In this position, you'll coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system, and transmit accurate claims.

 

Think you’ve got what it takes?



Responsibilities :

·         Demonstrates Creating SMILES philosophies to patients, families, and co-workers

·         Greets patients and visitors upon arrival utilizing Service with HEART philosophies

·         Assists patients with check in and check out

·         Assesses patient’s eligibility for referral by verifying coverage with payer prior to initiating the referral

·         Documents eligibility from the patient's medical record

·         Notifies provider when no provider in the network is available

·         Reviews billing information

·         Enters hospital charges into EPIC with 100% accuracy and within timelines established by practice

·         Balances payments received daily

·         Verifies accurate patient demographic information with each visit and enters into medical record and billing system

·         Verifies and collects correct co-payment with 100% accuracy

·         Collects payments due in the form of cash, checks, and credit cards

·         Schedules appointments and accommodates walk-ins

·         Collects and disseminates mail and deliveries

·         Files, archives, and retrieves medical records

·         Maintains confidentiality of patient information by following policy and procedure and practice protocol



Qualifications:

·         High school diploma, GED, or equivalent

·         Minimum of one (1) year of related experience

·         Knowledge of general office tasks, confidentiality, filing, medical terminology, CPT coding, and managed care referral process

·         Knowledge of related OSHA and JCAHO guidelines and requirements

·         Ability to provide excellent customer service and act in a professional manner

·         Ability to type, file, and use a multi-line telephone, computer, fax, copier, and adding machine



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