Operations Systems Analyst II - Fee Schedule, Benefits and Contract Configuration

Position: Operations Systems Analyst II - Fee Schedule, Benefits and Contract Configuration

Location: US-TX-Bellaire

Talent Area: Information Services

Shift: 8a - 5p

About Texas Children's Hospital

Texas Children’s Health Plan (TCHP) is the largest Texas Medicaid managed care organization, and is part of the Texas Children’s healthcare system. Founded in 1996, TCHP is the nation's first health maintenance organization (HMO) created just for children and pregnant women. Our plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area. Currently the Health Plan serves more than 450,000 members across three service areas (Harris, Jefferson, North East). Members of the plan receive care from our network of more than 4,000 primary care physicians, 8,000 specialists, and 110 hospitals. They can also receive care at The Center for Children and Women, a patient and family-centered medical home with two convenient locations for TCHP members who can have all their medical needs met in one place, receiving multiple services the same day. TCHP is a recognized leader at encouraging holistic care that empowers families to live healthier lives. To join our community of 13,000 dedicated team members, visit www.texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at www.infinitepassion.org


We are searching for an Operations System Analyst II – someone who works well in a fast-paced setting. In this position, you’ll be responsible for the activities related to system updates, new health plan implementation and conversions within the Business Operations teams, oversight of the configuration of contracts, benefits, claim edits, and updates concerning fee schedules, contract rates, and the medical code.

We are looking for candidates that have experience with edit configuration for fee schedules, benefits or contracts.

Responsibilities :

  • Support claims staff with complex claim and payment issues related to system configuration
  • Load and maintain providers, contracts, benefits, and fee schedules in the claims processing system
  • Support external users with application errors related to business applications
  • Identify and develop process improvements outside of the daily scope of work
  • Assist with the development of configuration standards and best practices
  • Maintain thorough and concise documentation for tracking all provider, contract, benefit, or process director changes related to change control request forms/issues
  • Understand the health plan environment and how application software can be used to increase efficiencies, cost-effectiveness, and quality of care
  • Research and resolve claims/encounter issues, pended claims, process director errors, and update the system
  • Provide input on the project implementation plan
  • Monitor pended claims and work queues to update the appropriate systems, escalating issues, testing, making recommendations, and implementing configurations as needed
  • Assist in the planning and coordination of application upgrades and releases
  • Prepare accurate and timely status reports for management
  • Demonstrate the efficiencies of the new system and provide feedback
  • Manage special projects
  • Aid in the design of user procedures, determining specific requirements to increase system effectiveness, and upgrade testing
  • Analyze, interpret, and implement business requirements
  • Coordinate departmental testing with health plan leaders and key stakeholders when necessary
  • Participate in training sessions with users to view new systems and upgrades
  • Identify the impacts and dependencies of new systems/applications



  • High school diploma or GED
  • Bachelor’s degree in computer science, business administration, health care administration, or other related field preferred (can also substitute for 2 years’ experience)
  • 4 years’ experience in health plan payor information systems
  • Knowledge of current business practices and business applications, including those used by the health plan and health plan software environments
  • Experience with process mapping, claims processing, provider contract setup, claim edit system, testing of configuration builds, and the ability to interpret business language into system coding edits is preferred

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