Claims Educator/Auditor

Position: Claims Educator/Auditor

Job ID: 150132

Location: US-TX-Bellaire

Department: Claims - Training/Specialists

Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: Days

About Texas Children's Hospital

Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Claims Educator/Auditor – someone who works well in a fast-paced setting. In this position, you’ll lead in the design, development, and implementation of training programs for new and existing employees to enhance the competency, performance, and professional development of the Claims Administration team. This position is critical in the development and ongoing accuracy of claims processing to ensure accurate reimbursement to providers.


Think you’ve got what it takes?

Responsibilities :

  • Designs and develops training manuals and desktop procedures to encompass the major areas of claims administration including data entry, mailroom, and claims examination
  • Conducts training programs to provide an effective and interactive learning environment to achieve departmental goals and objectives utilizing professional communication methods
  • Assures that staff completes Health Plan and departmental orientation upon employment as monitored by training records
  • Documents competency scores for pre & post assessments to ensure comprehension of material presented to employees
  • Provides staff with ongoing job-specific training programs, in services, and continuing education opportunities
  • Develops and completes measurable job-specific training as identified by statistical reports and audits
  • Collects and evaluates feedback on training program initiatives and makes recommendations for improvement
  • Completes random audits consistent with industry standards of each claim examiner and claim specialist’s completed claims processing to review accuracy and appropriateness of the finalized claims
  • Completes annually, or as required, on-site audits of Health Plan delegated entities performing claims processing functions
  • Completes weekly audit of data entry personnel to ensure accurateness of data entry
  • Develops and compiles weekly and monthly statistical report and trend analysis of error ratios identified in audits for claims processing functions for review
  • Performs specific training on information systems used in claims administration
  • Recommends application and program enhancements to improve workflow processes
  • Coordinates and facilitates all aspects of end-user testing for system updates/conversions


  • High School Diploma required
  • Bachelor's Degree may be substituted for (2) yrs experience
  • A minimum of four (4) years of previous training experience in a claims administration area 
  • Ability to communicate effectively both orally and written
  • Strong decision and interpersonal skills
  • Ability to operate a PC and general office equipment
  • Knowledge of medical terminology, ICD- 9 and 10 codes, CPT/HCPCS coding methodologies (and their successors) and general principles with claims processing requirements


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