Application Assistant Specialist

 
Position: Application Assistant Specialist

Location: US-TX-Bellaire

Shift: Day Shift

About Texas Children's Hospital

The Texas Children’s Hospital system is the largest pediatric integrated care system and is an industry leader in pediatric population health.    Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children and pregnant women.  We are an Integrated Community System providing holistic care that empowers families to live healthier lives.  Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.  Currently, the Health Plan serves more than 450,000 members across three state territories (Harris, Jefferson, North East), who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. To join our community of 13,000 dedicated team members, visit www.texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at www.infinitepassion.org

Summary:

We are searching for an Application Assistant Specialist – someone who works well in a fast-paced setting. In this position, you’ll provide excellence in service to help meet the unique needs and inquiries of applicants seeking assistance for Medicaid and CHIP state benefits and ensure appropriate guidance through the process.

 

Think you’ve got what it takes?



Responsibilities :

Job Duties & Responsibilities 

HOU123 

  • Assist families with applications and distribute the appropriate documents as needed to complete a successful application
  • Assist families with direct communication needs from HHSC by providing a detailed explanation
  • Provide language interpretation assistance as needed
  • Document a summary of interactions with the family and collect relevant program assistance data
  • Track Medicaid or CHIP application and provide proof of submissions on the weekly activity report
  • Coordinate with the marketing team in efforts related to application assistance events in the community
  • Create and distribute a weekly report of families that are assisted with Medicaid and CHIP
  • Identify opportunities to effectively support the needs of key service lines
  • Write, edit, and deliver a monthly report highlighting key territory activities of target zip codes within your designated territory and track the related performance goals
  • Provide appropriate education material about each program that is offered
  • Develop and maintain a database of relevant information for contacts, providers, and community organizations
  • Work on special projects as needed
  • Serve as a family advocate when collaborating with other team members


Qualifications:

Skills & Requirements

 

  • High school diploma or GED
  • Bachelor’s degree preferred
  • Community Health Worker certification and valid Texas Driver’s license are required,
  • Successful completion of a proficiency assessment in oral and written English/Spanish; Bi-lingual required
  • 4 years’ experience in customer service or business
  • Experience in health care is desired


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