Service Improvement Consultant - Texas Children's Pediatrics

 
Position: Service Improvement Consultant - Texas Children's Pediatrics

Job ID: 150852

Location: US-TX-Houston

Department: MSO-Finances

Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 60 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for a Service Improvement Consultant— someone who works well in a fast-paced setting. In this position, you will understand the customer's journey and help create a competitive advantage by leading efforts to optimize external and internal service-oriented processes across the organization.

 

Think you’ve got what it takes?



Responsibilities :

  • Provide customer service-oriented coaching to all roles within the organization
  • Understand the concerns and special needs of patients and their families and demonstrate/educate those needs to various members of the healthcare team
  • Manage and maintain patient experience data across the entire organization while identifying trends, and analyzing historical and real-time data
  • Work through project implementations that are related to the patient experience and facilitate meetings with stakeholders/project sponsors
  • Coordinate family advisory council activities and provide/produce articles, videos, and other communication materials on key focus areas


Qualifications:

  • Bachelor’s degree
  • Minimum of 4 years’ consulting and/or project management experience
  • A Master’s Degree in a related field can substitute for 2 of the required years of experience


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