Director Patient Support Services

 
Position: Director Patient Support Services

Job ID: 150858

Location: US-TX-Houston

Department: Ancillary Administration

Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8am-5pm

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for a Director of Patient Support Services — someone who works well in a fast-paced setting. In this position, you will be the senior leader responsible for Volunteer Services, Auxiliary, The Ronald McDonald House, Guest Services, Language Services, and other areas of operational support and associated community partnerships. You will partner, lead, create, and implement staffing and programming to support the organization's goals and provide 24-hour accountability for the operations, administrative, and human resources activities within designated areas. Lastly, you will ensure the delivery of high-quality, cost-effective, developmentally-appropriate patient care in a family-centered care environment.

 

Think you’ve got what it takes?



Responsibilities :

  • Ensure the delivery of safe, high-quality, age-appropriate, cost-effective care and/or service within a family-centered care environment
  • Mentor other leaders to enhance their performance and promote ongoing staff development and create an environment that fosters employee participation, satisfaction and organizational commitment
  • Establish and maintain effective working relationships with medical leadership, direct reports, and appropriate interdepartmental liaisons to ensure the achievement of identified goals
  • Develop and implement service/departmental-based priorities that support the organization’s strategic plan and continually improve performance
  • Organize and prioritize service-based goals that support the IDS Strategic Plan as measured by direct observation


Qualifications:

  • Master’s degree in business administration or related field
  • 5 years’ minimum of supervisory/management experience, including 3 years of operations experience
  • Certification and/ or licensure within a clinical discipline in areas of responsibility strongly preferred

 



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