Supervisor, Ambulatory - West Campus (Days)

Position: Supervisor, Ambulatory - West Campus (Days)

Job ID: 150935

Location: US-TX-Houston


Talent Area: Administrative/Clerical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Texas Children’s Hospital West Campus is Houston’s first community hospital designed, built and equipped exclusively for children in one of the city’s most rapidly growing communities in the area from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital houses the only 24/7 pediatric emergency room in the Greater West Houston area, four operating rooms, 16-bed pediatric intensive care unit, 46 acute care beds, advanced imaging services including MRI and CT scans, a neurophysiology sleep lab, a pathology lab and a full-scale pharmacy.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at    


We are searching for a Supervisor of Ambulatory Services— someone who works well in a fast-paced setting. In this position, you will provide patient access to all clinical locations by managing the daily operations of the Ambulatory Services Representative functions of the organization. You will provide the highest possible customer service as well as the most efficient and accurate collection of demographic and financial/coverage data at the patient level. Lastly, you will serve as an expert or MD liaison for clinic unlicensed functions and patients/families.


Think you’ve got what it takes?


Responsibilities :


  • Ensure that all staff complete daily patient registration procedures per departmental processes promptly for each day clinic is in session to minimize registration errors that result in accounts being kicked to a re-work work queue
  • Establish, in conjunction with the manager, departmental efficiency and quality goals for the clinics and aligns departmental resources to meet the set goals
  • Provide ongoing training, coaching, and development of Ambulatory Services Representative team to meet performance targets, gather the most accurate financial and demographic information for each patient encounter, and provide the highest possible customer service
  • Evaluate improvement ideas by piloting new processes and adopting those that prove to be beneficial
  • Accurately input registration information into EPIC and provide complete and accurate documentation on each visit to ensure compliance with hospital and government regulations
  • Ensure the continuity in the standard of care between the organization's locations by participating in hospital-wide committees and developing relationships with peers as appropriate






  • High school diploma or equivalent
  • Associate’s degree preferred
  • An associate’s or bachelor’s degree may be substituted for experience
  • Minimum of 4 years’ of patient registration and/or business office experience
  • Supervisory experience and of emergency center registration experience preferred





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