Ambulatory Services Rep II - Specialty Care Cy-Fair ( Part Time, 12hrs )

 
Position: Ambulatory Services Rep II - Specialty Care Cy-Fair ( Part Time, 12hrs )

Job ID: 151130

Location: US-TX-Houston

Department: SC CY-FAIR THERAPY

Talent Area: Administrative Support

Full/Part Time: Per Diem

Regular/Temporary: Regular

Shift: Part Time, 12 hours

About Texas Children's Hospital

Strategically located throughout the greater Houston area, Texas Children's Specialty Care offer the same high-quality pediatric subspecialty care as our hospital – right in your neighborhood. Staffed by pediatric specialists from Texas Children's Hospital and Baylor College of Medicine, our teams are trained to care for the physical and emotional needs of children and adolescents. Working closely with a child's primary-care physician, our specialists diagnose health conditions and develop patient-specific treatment plans. Texas Children's Specialty Care locations use child-sized medical equipment in colorful, child-friendly atmospheres that cater to young patients' needs and interests.

Summary:

We are searching for a part-time Ambulatory Service Representative II at our Specialty Care Cy-Fair,TX location – someone who works well in a fast-paced setting. In this position, you’ll provide excellent customer service as the first contact for patients, providers, and staff accessing ambulatory clinics. You will expedite the outpatient check-in and check-out processes by reviewing appointment status, using an electronic appointment system to view information regarding appointment, insurance, and history. Additionally, you will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. You will also secure the financial integrity of the patient’s account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.

 

Think you’ve got what it takes?



Responsibilities :

  • Oversees admission, check-in, welcome desk, PARs, registration, and past pending
  • Oversees insurance authorization, collecting, cash, and deposits
  • Coordinates schedules
  • Provides customer service
  • Oversees charge entry, billing, and reconciliation
  • Performs other job-related functions
  • Operates as Flowmaster and provides room management


Qualifications:

  • High school diploma or GED
  • Two (2) years of experience in customer service
  • Health care and/or pediatric experience preferred
  • Knowledge of medical terminology, insurance terminology, and customer service concepts
  • Ability to communicate effectively, both orally and written
  • Excellent interpersonal skills, organization, and problem-solving skills
  • Good time management skills
  • Ability to provide excellent customer service
  • Ability to operate a personal computer and software efficiently and operate general clinic equipment
  • Bilingual in Spanish and English preferred


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