Lead Ambulatory Service Rep

Position: Lead Ambulatory Service Rep

Job ID: 152312

Location: US-TX-Houston

Department: Liaison Psychiatry

Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.


We are searching for a Lead Ambulatory Services Representative - someone who works well in a fast-paced setting. As an unlicensed member of the outpatient care team, you will work directly with licensed providers or group of providers. The Lead Ambulatory Services Representative assists the care team by coordinating complex patient care activities, administering the patient scheduling system for the designated provider(s) and supporting patient flow and serving as an expert or MD liaison for clinic unlicensed functions and patients and families.


Think you’ve got what it takes?

Responsibilities :

  • Conducts patient admission process, including check-in/welcome desk, PAR's, registration, past pending
  • Provides insurance authorization and collection of cash and deposits for the hospital
  • Coordinates schedules for clinic
  • Performs charge entry and reconciliation
  • Provides appropriate customer service and communication to patients and families
  • Receives completed medical records and follows up with providers to attempt to obtain missing medical records
  • Participates, as directed, in performance improvement activities collecting data on provided forms
  • Participates in performance improvement activities by developing annual clinic goals, coordinates PI projects, and takes part in the action planning process
  • Serves in key role to assure most efficient patient throughput in exam rooms
  • Tracks prolonged wait times for patients in waiting room and investigates cause
  • Assists in guiding the work of the Ambulatory Services Representatives and Senior Ambulatory Services Representatives



  • A high school diploma or GED
  • Three (3) years of experience in a healthcare setting
  • Knowledge of medical terminology, insurance terminology and customer service concepts
  • Ability to communicate effectively, both oral and written and have good interpersonal skills
  • Ability of organization and problem solving skills
  • Good time management skills
  • Provide excellent customer service skills



  • Pediatric experience
  • Supervisory experience

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