Communications Center Operator I

 
Position: Communications Center Operator I

Job ID: 152447

Location: US-TX-Houston

Department: IS Communication Center

Talent Area: Information Services

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 2pm-10:30pm

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Summary:

We are searching for a Communications Center Operator I— someone who works well in a fast-paced setting. In this position, you will answer and direct incoming and outgoing messaging services via telephone/paging systems and in-house communications systems. This role will enact emergency and disaster preparedness procedures in support of hospital system physicians, clinicians, and staff.

 

Think you’ve got what it takes?



Responsibilities :

  • Answers and directs incoming telephone calls in a professional and courteous manner
  • Assists in the maintenance of on-call schedules, providers contact information, and services and departments in the paging system
  • Provides patient information to callers as allowed under hospital policy and federal and state regulations
  • Updates and maintains daily listings on the communication center team site, with information regarding pager changes and on-call schedules
  • Assists in the training of the communication centers operation staff in the use of the paging system and on-call schedule application
  • Aids with departmental support when needed, including but not limited to: processing pagers for new personnel, exchanging broken pagers, processing loaner pagers, distributing batteries for pagers, and logging information into the correct system
  • Assists Quality Manager and Directors of Regional Operations in working with tools and educational support for quality and other related activities

 



Qualifications:

  • High school diploma or GED
  • Experience as a telephone switchboard operator preferred
  • Experience in a health care environment preferred


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