Manager of Enterprise Systems (Application Support)

 
Position: Manager of Enterprise Systems (Application Support)

Job ID: 152891

Location: US-TX-Bellaire

Department: TCHP IS SUPPORT

Talent Area: Information Services

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8-5

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Summary:

We are searching for a Manager of Enterprise Systems (Application Support) -- someone who works well in a fast-paced setting. In this position, you will be responsible as the Service Owner for specified services identified in the Business and Technical Service Catalog. In the role of Service Owner, you are expected to maintain performance within agreed upon service levels, manage and develop service, continuously improve the quality of service, and work with leadership to implement and retire services. You will provide support for Microsoft production systems by planning, managing, and maintaining an effective information systems network of users and managing the production activities of the system including education, training and utilization.

 

Think you’ve got what it takes?

 

 

Min. of 5+ years of current experience as a manager of application support preferred.

Proven experience with hands on operational managment and leading a team responsible for performing application support for specified application services, highly preferred

Experience leading a team in planning, managing, and maintaining all aspects of supported systems desired

Experience managing a team of 10+ direct reports preferred

Experience with managing/working with multiple vendors desired

Proven experience in a business facing role highly desired

 

 

Nice to have:

Familiarity/experience with Epic Healthcare software or supporting Medicaid  programs or Healthcare Insurance, a big plus

Knowledge or experience with Agile methodology a big plus

 



Responsibilities :

  • Manages and develops service
  • Acts as a contact for respective services for customers and operations leadership by seeking to understand customer needs, providing information, responding to inquiries, investigating and resolving problems related to the service, and educating customer on service
  • Oversees incident resolution
  • Manages system operations
  • Ensures coordination with established policies, procedures and standards
  • Ensures that The Joint Commission requirements specific to your department are fulfilled but also understand the linkage between your department’s requirements and those of the integrated delivery system
  • Collaborates with colleagues in other departments to ensure all The Joint Commission requirements are met HOU123


Qualifications:

  • High school diploma or GED required
  • ITIL 3 certification preferred
  • 9 years’ experience in information systems selection, implementation or support required
  • Management experience preferred


Apply Now
Current Texas Children’s employees – Please click here to login.
Create Profile or Log In Search Careers