Application Assistance Specialist

 
Position: Application Assistance Specialist

Job ID: 153130

Location: US-TX-Bellaire

Department: COMMUNITY ENGAGEMENT & MKT

Talent Area: Clerical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: Days

About Texas Children's Hospital

Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.   To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Summary:

We are searching for an Application Assistant Specialist – someone who works well in a fast-paced setting. In this position, you’ll provide excellence in service to help meet the unique needs and inquiries of applicants seeking assistance for Medicaid and CHIP state benefits and ensure appropriate guidance through the process.

 

Think you’ve got what it takes?



Responsibilities :

Job Duties & Responsibilities 

HOU123 

  • Assist families with applications and distribute the appropriate documents as needed to complete a successful application
  • Assist families with direct communication needs from HHSC by providing a detailed explanation
  • Provide language interpretation assistance as needed
  • Document a summary of interactions with the family and collect relevant program assistance data
  • Track Medicaid or CHIP application and provide proof of submissions on the weekly activity report
  • Coordinate with the marketing team in efforts related to application assistance events in the community
  • Create and distribute a weekly report of families that are assisted with Medicaid and CHIP
  • Identify opportunities to effectively support the needs of key service lines
  • Write, edit, and deliver a monthly report highlighting key territory activities of target zip codes within your designated territory and track the related performance goals
  • Provide appropriate education material about each program that is offered
  • Develop and maintain a database of relevant information for contacts, providers, and community organizations
  • Work on special projects as needed
  • Serve as a family advocate when collaborating with other team members


Qualifications:

  • Community Health Worker certification and valid Texas Driver’s license are required
  • Bi-lingual highly preferred; successful completion of a proficiency assessment in oral and written English/Spanish
  • High school diploma or GED
  • Bachelor’s degree preferred
  • 4 years’ experience in customer service or business
  • Experience in health care is desired


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